Housing Officer

Riverside Group ,
Liverpool, Merseyside
More Details
Job Type: Full-time
Salary: £28,062 per annum

Overview

Riverside has an excellent opportunity for an experienced, customer focused Housing Officer on a 12 month fixed term contract. The weekly shifts consist of Monday to Friday 8am - 8pm with the option to work on Saturday. This role is eligible for flexible working. What will you do? You will be a frontline worker who will maximise the economic viability, social sustainability and self-sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an 'Account Manager’, advocating for the customer to ensure that other teams are providing services to the expected level. Day to day Your key responsibilities as Riverside’s Housing Officer will include: • Pro-actively manage, maintain and improve designated social housing neighbourhoods; dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets • Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process • Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes • Manage a delegated discretionary budget, making decisions regarding the allocation of your budget, ensuring Group financial controls are adhered to robustly and effectively For a deeper understanding of your responsibilities, take a look at the job description linked below. Does this describe you? You have a proven track record of delivering a high quality customer service function, preferably in the housing sector and have effective stakeholder management, both internally and external to the organisation. Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines is also paramount. Click on the job description linked below to see a full list of our essential requirements. What’s in it for you? In return for your hard work and dedication, we offer you: • Riverside Rewards scheme and app, providing valuable access to voluntary discounted benefits including high street and online savings • 25 days holiday per year (plus bank holidays) • Eligibility for flexi-time working Who are Riverside? We are one of the UK’s leading social housing and regeneration organisations. We are a group of not-for-profit and commercial companies with a charitable housing association at our core. Operating across 160 local authorities in England and Scotland and housing 100,000 people, we are fully committed to improving the lives of thousands of individuals and families. We seek to transform lives and revitalise neighbourhoods. Is Riverside for you? We want you to feel empowered by leaders and fairly treated, knowing that your voice is truly heard. Being people-focused, we treat our customers with this same respect. We trust you to protect our customers, our people and our business and we see outstanding worth in those with the courage to take responsibility, innovate and find solutions. Your focus on performance and ambition is rewarded with development opportunities. With Riverside, you can achieve. If you’re thinking of joining us as a Housing Officer we’d love to hear from you. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work. Please note: Under current circumstances during the COVID 19 outbreak, we would like to reassure all applicants that the interviews taking place for this role will be done virtually via Skype or telephone. We would like to thank you for your interest in this vacancy and co-operation during this difficult time.vvvv

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