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Pure Technology Group Limited
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Wigan, Greater Manchester
Service Desk Manager
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Job Type: Full-time |
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Overview
Service Desk Manager Location: Wigan The pure technology group is a leading provider of technology services and solutions to SME, corporate and public sectors. We have experienced phenomenal growth by providing exemplary customer service to our customers and have a strategy in place to drive us to ever increasing heights In order to execute our plans and to continue providing the very best service, we are currently looking to recruit a Service Desk Manager to join our Wigan team. We invest heavily in our team which is reflected in us holding an Investors in People Platinum Standard accreditation and by us continuing to develop talent from within. What you’ll be doing: Management of the Service Desk team responsible for delivering telephone, on-line and on-site support to contract customers in line with SLA’s Provision of regular reports (outstanding incident report, support volume report etc Ensuring team KPI’s are delivered, monitored and reviewed Arranging and leading regular team meetings/updates Carrying out regular one to one’s Mentoring team members in line with Personal Development Plans Identifying and exploiting opportunities for continuous improvement and development. What we need from you: Extensive experience gained managing a Service Desk operation within an MSP environment The ability to prioritise and multi-task to manage resources effectively A genuine passion for developing teams of people to be the best of the best Experience with Datacentre Technologies and Cloud Services Server, storage and end-point technology exposure What you’ll get in return: Highly competitive salary Industry leading incentives including our group profit share scheme and a comprehensive employee benefits scheme Career development inclusive of a personal development plan Funded training and accreditation Industry leading infrastructure Unrivalled working environment If you would be interested in joining a rapidly expanding, highly reputable business with an inclusive, driven and highly committed team apply ASAP The pure technology group are an equal opportunities employer and welcome applications from all sectors of the community.