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Randstad Construction, Property and Engineering
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London, Greater London
Maintenance Helpdesk Administrator
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Job Type: Full-time |
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Overview
Maintenance Helpdesk Administrator -Heart of London - Perm - £28,000 An excellent opportunity has arisen to join one of the most progressive facilities management company in the facilities industry. One of our key clients are looking for an outstanding individual to join their team to look after a historic landmark building based in the heart of London. The ideal candidate would have worked within a facilities management company. They would have used CAFM systems previously and be able to use the confidently. Package Salary: £28,000 25 days holiday Pension, healthcare Benefits Permanent work Work for a large, well established contractor. Work for an exciting and fast paced site. Duties will include Filling and scanning of certs and compliance documentation Checking and where appropriate amending labour times, materials etc on work orders. Process site access requests and provide Risk Assessment and method statement engineering operatives. Updating Absence planner and adding PDA/Maximo Diverts for holiday sick etc. Working in conjunction with future scheduler / dispatcher roles to ensure engineer availability is accurate within the system. Dealing with Maintenance Engineers- Assigning them to jobs Closing jobs down when they are completed PPMS Raising Purchase orders Invoicing Contract Delivery: Support the team with relevant administration tasks to meet & exceed the agreed contractual Key Performance Indicators and Service Level Agreements throughout the contract lifecycle. Admin & Reporting: Ensure all necessary electronic and paper records, including timesheets are completed by the team in a timely manner to meet internal and customer deadlines. Meetings: Attend where necessary and take responsibility for appropriate actions - at client meetings, working closely with the service delivery team and other colleagues to resolve requests and issues as quickly and efficiently as possible. Financial Performance: Work closely with the contract manager to support all WIP processes relating to the contract and coordinate any additional costs as necessary relating to suppliers or subcontractors. Commercial Aspects: Work closely with the commercial team and contract manager to gain a full understanding of the contractual obligations from ourselves and the customer. Invoicing: Carry out invoicing processes in line with contractual payment terms to ensure all chargeable works carried out are captured and submitted for invoicing in a timely and accurate manner. Customer Service: Deliver exceptional service standards to meet client & service partner expectations and ensure all operational difficulties are resolved with the supporting management team National Operations Centre: Liaise with the schedulers and the helpdesk to ensure the allocation of PPM tasks are produced by Concept to ensure appropriate sign off for reporting. Communication: Communicate closely, share information and updates regularly with all team members, the client and end users to support the drive for service improvement across the contract Learning & Development: Take responsibility for your own learning and development activities supported by your line manager and the Performance & Development Review Skills: Positive solution driven mind-set Accurate and clear written communication & information sharing skills Proactive to solve potential difficulties & conflict Professional approach and demonstrates respect for others Team working ethic Deals constructively with first level complaints & criticism Ability to work independently and demonstrates initiative Takes responsibility and confidently makes decisions Willing to learn from others Experience: Previous similar or relevant experience of working with clients & end users Undertaking basic financial support - invoicing/WIP/inputting timesheets and expenses Basic commercial awareness - working within SLA's and KPI's. Microsoft Office IT Skills intermediate Demonstrable experience in similar customer facing or service provider role. Able to multi task in a high-pressured environment Exceptional levels of customer service Hours of work 08:00am - 17.00pm Requirements Proven admin experience Good communication skills Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.