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Recruiterlink Limited
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Borehamwood, Hertfordshire
Customer Service Advisor
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Job Type: Full-time |
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Overview
Customer Service Advisor Location: Hertfordshire Salary : £19,000- £22,000 We are looking for a someone to join our Customer Service team, to Help Agents, Landlords, and Tenants with immediate enquiries relating to deposit protection, disputes and general enquiries via telephone (inbound and outbound), post and e-mail Process membership, deposit protection/unprotection applications via telephone and post. To Manage agent member renewals, member compliance and credit control where required, Process payments and investigate billing issues We'd like you to have: Excellent customer service skills with a warm telephone manner Sound knowledge of Microsoft Office packages and the ability to learn new systems Experience of working in a multi-channel contact centre environment Drive and self-determination with the ability to find and implement solutions to problems The ability to collaborate effectively and adapt quickly Benefits: Competitive salary 23 days holiday bank holiday Flexitime Private healthcare for you and dependents (after one year's service), plus cash-plan from day 1 Employee assistance programme Season ticket loans Rental deposit loans Auto-enrolment pension scheme Annual leave purchase scheme We value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As an employee you will also benefit from a wide variety of high-quality in-house and external training. In addition, we strongly encourage idea generation and collaboration through our Innovation Forum, which is open to all, regardless of tenure or level. We have a relaxed and friendly environment, and our dress code reflects this. Our people regularly participate in subsidised sports and social events outside of the office, while in the office, free hot drinks and fresh fruit are provided. By applying for this role you accept the Recruiterlink terms and conditions that can be found on our website and agree to receive email notification of other suitable jobs