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Recruiterlink Limited
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Borehamwood, Hertfordshire
Customer Service Advisor
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Job Type: Full-time |
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Salary: £19,000 per annum |
Overview
About the role: Help Agents, Landlords, and Tenants with immediate enquiries relating to deposit protection, disputes and general enquiries via telephone (inbound and outbound), post and e-mail Process membership, deposit protection/unprotection applications via telephone and post Manage agent member renewals, member compliance and credit control where required Process payments and investigate billing issues What my client would like candidates to have: Excellent customer service skills with a warm telephone manner Sound knowledge of Microsoft Office packages and the ability to learn new systems Experience of working in a multi-channel contact centre environment Drive and self-determination with the ability to find and implement solutions to problems The ability to collaborate effectively and adapt quickly Working hours: Monday-Friday 8am-5pm, 9am-6pm & 10am-7pm. one every third Saturday 9 am-1 pm (40 hours per week). Shifts are run on a 3-week rotation basis and after a Saturday shift, you'll get an afternoon off during the week. Benefits: Competitive salary 23 days holiday bank holiday Flexitime Private healthcare for you and dependents (after one year's service), plus cash-plan from day 1 Employee assistance programme Season ticket loans Rental deposit loans Auto-enrolment pension scheme Annual leave purchase scheme My client values the development and progression of all their people and so they also offer financial support for studying towards professional qualifications plus study time. As an employee, you will also benefit from a wide variety of high-quality in-house and external training. In addition, they strongly encourage idea generation and collaboration through our Innovation Forum, which is open to all, regardless of tenure or level. They have a relaxed and friendly environment, and their dress code reflects this. Their people regularly participate in subsidised sports and social events outside of the office, while in the office, free hot drinks and fresh fruit are provided. By applying for this role you accept the Recruiterlink terms and conditions that can be found on our website and agree to receive email notification of other suitable jobs