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Recruiterlink Limited
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Borehamwood, Hertfordshire
Customer Service Advisor
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Job Type: Full-time |
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Salary: £19,000 per annum |
Overview
We are currently seeking a Customer Service Advisor on behalf of our client in Borehamwood. Our client are an award winning leader in the property insurance market as well as the cosmetic and aesthetic sector. Job Title: Customer Service Advisor Contract: Permanent Location: Borehamwood Salary: £19,000 - £22,000 Our client really value development and progression of all their people and also offer financial support for studying towards professional qualifications plus study time. As an employee you will also benefit from a wide variety of high-quality in-house and external training. They have a relaxed and friendly environment, which their dress code reflects. Their employees regularly participate in subsidised sports and social events outside of the office, while in the office, free hot drinks and fresh fruit are provided. Working Hours: 40 hours per week Monday - Saturday (one every third Saturday 9am-1pm) Key Responsibilities: - Help Agents, Landlords, and Tenants with immediate enquiries relating to deposit protection, disputes and general enquiries via telephone (inbound and outbound), post and e-mail - Process membership, deposit protection/unprotection applications via telephone and post - Manage agent member renewals, member compliance and credit control where required - Process payments and investigate billing issues Special Requirements: - Excellent customer service skills with a warm telephone manner - Sound knowledge of Microsoft Office packages and the ability to learn new systems - Experience of working in a multi-channel contact centre environment - Drive and self-determination with the ability to find and implement solutions to problems - The ability to collaborate effectively and adapt quickly Benefits: As well as a competitive salary you will receive: - 23 days holiday bank holiday - Flexitime - Private healthcare for you and dependents (after one year's service), plus cash-plan from day 1 - Employee assistance programme - Season ticket loans - Rental deposit loans - Auto-enrolment pension scheme - Annual leave purchase scheme - Cycle to Work Schemes If you feel that the above describes you and your attributes then sent in your CV and one of our team will be in contact with you shortly. By applying for this role you accept the Recruiterlink terms and conditions that can be found on our website and agree to receive email notification of other suitable jobs