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GreatFind Recruitment Ltd
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Basildon, Essex
2nd Line Helpdesk Engineer
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Salary: £24000 - £28000 per annum |
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Overview
Credible and high-Performing ICT service and solution provider seeking a 2nd Line IT Support Engineer with an excellent customer service ethos and the technical ability to operate in a 2nd line Service Desk position. Role will be based in their busy Basildon office. Your main responsibilities will include: Provide 2nd Line infrastructure implementation support across the organisation, and assisting in the resolution or support requests Providing technical support related to hardware, systems and software issues Supporting clients remotely and onsite Managing work queues and prioritising events in line with company SLA's Assisting colleagues and other departments with queries when more complex issues arise The ideal person specification: Proven customer service skills Technical support experience within the IT sector providing IT Support across a Windows Server environment: Active Directory, GP, DNS, DHCP, Exchange, Office 365 and networking services (LAN and WAN) Service desk experience handling calls and managing tickets Driving licence required for onsite support The position comes with an excellent benefits package with a basic salary of up to £28,000 for the right candidate. You will be joining a fast-growing organisation who truly support the development of their staff. Apply Today About GreatFind Recruitment We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations. We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy. We are an equal opportunity provider. This job was originally posted as www.totaljobs.com/job/89647110