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Source4 Personnel Solutions
,
Staines-upon-Thames, Surrey
Administrator
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Salary: £18,000 per annum |
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Overview
An exicting new opportunity has arisen with one of our clients based in Staines. A large organisation with lovely offices and a friendly team. You will be reporting directly to the Customer Service Manager and be responsbile for processing administration tasks efficiently and delivering a prefessional service to customers. Job Purpose: To deliver administrative support for post visit and assessment activities. Tasks to include but not limited to: · Manage the post visit admin inbox, processing improvement actions within 1 working day of receipt. · Resolve queries effectively, liaising with internal and external project teams and customers as required. · Upload assessment documentation and findings to the business system within 1 working day of receipt. · Issue assessment documentation and findings to customers within 1 working day of receipt. · Track and chase assessment documentation not submitted for upload within 2 days of visit end date, to ensure assessment documentation is issued to customer no later than 5 days after visit, escalate all overdue items as required. · Confirm assessment documentation has been submitted by the contractor. · Mark contractor purchase orders as "received", after confirmation assessment documentation has been submitted by the contractor. · Run and review overdue improvement action reports. · Chase evidence for assessment findings from customer to ensure receipt by due date. · Chase overdue evidence for assessment findings from customer within 3 days of being overdue, escalating overdue findings. · Track and follow up for feedback from project team on customers responses to assessment findings before due date. · Chase assessment team for overdue response to assessment findings within 3 days of being overdue, escalating as required. · To assist with meeting room setup and ordering of lunches for Operations section meetings. This is a monday to friday role 9-5pm. Intially a 6 month contract.