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Corrigan Bentley Recruitment ltd
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Aberdeen, City of Aberdeen
Customer Service / Pricing Coordinator - Freight Forwarding
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
Role Purpose As Customer Service Advisor, you will be the first point of contact by phone or email for our new and existing customers. You will be focused on understanding the customers’ needs and providing answers to queries in a professional and positive manner. You will provide competitive quotations to customers and overseas offices, ensuring intelligent buying is always sought. Responsibilities The Customer Service Advisor is responsible and accountable for (but not limited to) the following: • Assisting with the onboarding of all new clients, ensuring a smooth transition to our service • Working closely with Sales team to win new work and maintain positive relationships with current clients • Fully conversant with all in-house systems • Accurate and complete entry of consignment and client information to the system • Ensure all monthly KPI’s are met and billing requirements are achieved in timely manner • Participate in weekly team meetings to discuss workload, issues and opportunities • Provide competitive quotations to customers and overseas offices, ensuring intelligent buying is always sought. • Resolving day to day issues with Clients and Vendors including issuing NCR’s • Feedback any operational issues to Manager who will filter to Sales Department to develop further business. • Full understanding of Compliance Programme working closely with Customer Service Manager & Regional Compliance Manger for latest edition of trade sanctions etc. • Ensure Dangerous Goods procedures are followed within the department for successful export in accordance with the current regulations • Providing advice to clients on all aspects of importing/exporting cargoes • Follow client Standard Operating Procedures (SOP’s)