Controls Customer Support Engineer

Baker Hughes ,
Aberdeen, City of Aberdeen
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Job Description

Role Summary: To act as the primary interface between the Customer and BH in support of on-going Controls projects; responsible for providing technical support for allocated clients, this includes the financial control & technical management/planning of offshore/onshore equipment maintenance & refurbishment, ad-hoc system troubleshooting, regular client interfacing, communication and reporting. Essential Responsibilities: + Handleinitial client enquiry; to clarify scope of work/supply; to develop andmaintain project plan + SupportITO department by providing inputs to quotations, variation orders forreimbursable work, and participate in budget & cost reviews. + SupportOTR department in monitoring progress of orders, track variations to check howvariations will impact Price & Delivery. + Produceactivity forecasts and reports; to prepare and update client specific monthlyreports; to prepare departmental reports. + Initiateengineering kick-off meetings; to develop and maintain "project plan".Development of project related work packs. + Provisionof pre-job briefings and post-job de-briefings to Field Service Engineers. + Provisionof technical support to Field Service Engineers; may need to participate in SIT/ FAT activities. + Participatein "lessons learned" project review meetings. + Controlof client owned equipment's; Identification of project equipment requirements (tooling,spare parts). + With thesupport of appropriate engineering disciplines, proactively manage equipmentupgrades, field extensions and additional control system facilities planned bythe customers. + Performanceof client support activities; reporting, technical support, attending progressand close out meetings. Qualifications/Requirements: + Degree inMechanical/ Electrical Engineering or equivalent experience + Experienceworking within Oil & Gas, and specifically Subsea Controls Industry + Abilityto read and interpret schematic diagrams (P& ID's) + Teamplayer with professional and positive personal presence + CommunicationalSkills - Should able to Communicate Effectively with Customers in all types ofmedia. + DiagnosticSkills - Understanding of Engineering problems and how to resolve them + FacilitationSkills - able to refer to appropriate internal expert in order to resolveclient problem + Financial/Commercial awareness - Understanding of Financial Information, budgets & costingto ensure effective cost management of fixed-price and reimbursable work withinremit + TechnicalSkills - Ability to provide Technical Support & Solutions to Clients + Flexibilityto work extended hours as circumstances dictates + A goodknowledge and understanding of compliance and ethics codes + Proficientin using Microsoft Office Tools (Excel, Access, Word and PowerPoint) with goodtyping skills Desired Characteristics: + Experienceof working in a Customer Service environment (Customer Orientated) or able todemonstrate strong customer focus + Work as aField Service Engineer highly advantageous + WorkExperience on hydraulic systems and in particular Work Over Control System ishighly advantageous Locations: Stoneywood, DyceThis is your opportunity to learn more, do more, live thecareer you have imagined and be part of a truly diverse organizationBaker Hughes is an Equal Opportunity Employer. Employmentdecisions are made without regard to race, color, religion, national or ethnicorigin, sex, sexual orientation, gender identity or expression, age,disability, protected veteran status or other characteristics protected by law. Learn more at screenreader_optimized.pdf Role Summary: Essential Responsibilities: Qualifications/Requirements: Desired Characteristics: Locations: This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more at screenreader_optimized.pdf Job: Services Title: Controls Customer Support Engineer Location: GBR-Aberdeen City-ABERDEEN Requisition ID: 1932868

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