Service Desk Technical Support Analyst

GCS Recruitment Specialists Ltd ,
Milton Keynes, Buckinghamshire
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Overview

My client, who are the world's leading insurance broker and risk adviser, are looking for an IT Service Desk Analyst to joint their team. There are one of two roles available: Day role working Monday - Friday, 8am earliest start (£15.57ph) or Night role working Sunday- Thursday, 9pm earliest start (£17ph) Being the first point of contact on any technology-related process, application or device, you will be providing first-level technical phone support by diagnosing, reporting and resolving or correcting hardware and software problems. Key Responsibilities Provides Service Desk Support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems. Installs, maintains and troubleshoots hardware and software according to company standards - reconfigures existing systems and/or performs system upgrades as required Logs all issues with appropriate documentation as requested Route calls to appropriate support teams as per described troubleshooting steps Monitor and escalate issues until resolution, closure or the appropriate group has accepted Maintain current knowledge of support knowledge provided through training and the Knowledge BaseSkills and Experience GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy. This job was originally posted as www.totaljobs.com/job/89762751

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