Bilingual Application Support Analyst (Dutch & English)

IQ ESM ,
Kettering, Northamptonshire
More Details
Salary: £27k - 33k per year + benefits

Overview

Bilingual Application Support Analyst (Dutch / English) Northamptonshire A fantastic opportunity has arisen for a bilingual Application Support Analyst with responsibility for providing 1st class support to my client’s UK & Dutch customers, resellers and internal Staff. Based in the UK Service Desk, the person will be required to professionally and efficiently handle requests for UK and our Dutch customers, ensuring those requests are monitored & resolved within agreed Service and Operational Levels. Work activities Provide technical application support to our UK and Dutch customers on the company Service Management software Troubleshoot application faults to identify the root cause and help to resolve customer issues Use problem management skills to identify and eradicate the root cause of issues Provide application support via different channels: telephone, remote and occasionally on-site. Help support internal infrastructure. Engage with customers in a professional manner to ensure good customer relations are maintained Work within an SLA driven environment Understand, document and escalate issues wherever necessary. Help customers to get the best out of the software by enabling upgrades and installations and providing advice on configuration Be comfortable using databases Manage your own workload to ensure customer requests are dealt with efficiently and that customers are provided with a great experience Identify software bugs and document them in a way that enables the Development team to understand and deal with them. Contribute to the knowledge database used internally and externally, for customers and partners. Assist in testing new versions of the company’s software applications Set up and install equipment/software applications, fully test and leave in good working order for internal use and demonstration purposes. Work with cross-functional teams to improve service. Carry out any other duties as may be requested from time to time What we're looking for? Excellent spoken and written communication skills and a good standard of spoken and written English Due to the increase in demand from new customers in the Netherlands, my client will need Dutch as a primary or second language Excellent multitasking skills Ability to work alone and in a team. Outgoing and enthusiastic personality with the desire to succeed and grow within the role. Desire to build relationships and collaborative partnerships with clients Previous experience in Application support or a similar role Understanding of ITIL or ITIL qualification InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process. This job was originally posted as www.totaljobs.com/job/89954510

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