Customer Services

Oxby & Parke Recruitment ,
High Wycombe, Buckinghamshire
More Details
Job Type: Full-time
Salary: £21,000 per annum

Overview

The Company A fast paced, successful and growing business is looking for an experienced Customer Service Specialist to join them. Please note this role is based in Marlow . The Role A busy role managing your own portfolio of B2B Clients, ensuring the accounts run smoothly and within set SLA’s, allowing the client to continue to choose the business as their product of choice within the market. Responsibilities include, but are not limited to: Managing your own portfolio of client accounts. Delivering first class service at all times. Pre-empt and deal with any issues that arise. Manage all back office admin for the client. Provide reporting and forecasting to help the client understand how their account is performing. Updating details via internal CRM System. About You Customer Service experience - ideally B2B. Proactive, Assertive and Tenacious. Driven and passionate. A problem solver. Able to use CRM systems and Excel (Ideally to an advanced level - not essential though). Excellent communicator. Other Shift Pattern: Mon-Fri; 8:30-17:00/ 9:00-17:30/ 9:30-18:00 Basic Salary £21-24k DOE Opportunity to earn an additional 10% as an annual bonus Progression available within the business Parking available

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