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Twentyfour Recruitment Group
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High Wycombe, Buckinghamshire
Customer Service Assistant
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Job Type: Full-time |
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Salary: £17,000 per annum |
Overview
Role: Customer Service Assistant Location: High Wycombe Salary: circa £18,000 per annum Are you an enthusiastic, conscientious and personable individual? Do you have experience working in an office-based customer service role? A re you looking for a new opportunity where you can learn new skills and progress in your career? If this sounds like you, then please read on Our client, a leading specialist distributor, is looking for a Customer Service Assistant to join their team based in High Wycombe. You will need to be confident in communicating with people at all levels, have excellent administration skills and enjoy the satisfaction that comes with helping customers. Main Responsibilities of the Customer Service Assistant: Answering incoming calls and emails, acting as the first point of contact for customers Liaising with customers, suppliers, distributors and head office via email, telephone or fax Receiving and processing customer enquiries and orders Covering reception and greetings customers on arrival Ensuring any customer complaints are escalated to management Processing all paperwork correctly and updating the database on a regular basis Up-selling products to maximise sales Ensuring compliance of operating procedures and all health and safety procedures Making sure the security of company property is upheld Managing the security of any monies received Assisting with stocktaking when requested Keeping the showroom clean, organised and relevant Supporting the team with other ad hoc duties Successful Candidate for the Customer Service Assistant role: Previous experience in an office-based customer service role Excellent written and verbal communication skills Positive, enthusiastic and committed to providing excellent customer service Strong IT skills Highly organised, attention to detail and able to prioritise a busy workload Maintain a professional image at all times Respectful of confidential information and sensitive data Can work well as part of a team and also independently Can commute easily to High Wycombe If you are interested in applying for this role or would like to hear more about it, please hit apply TwentyFour Recruitment is an equal opportunity employer. If your skill set and experience matches the above advert, then please apply today and if your CV is shortlisted a consultant will contact you to discuss the next stage of the recruitment process.