Customer Service Executive

Oxby & Parke Recruitment ,
High Wycombe, Buckinghamshire
More Details
Job Type: Full-time
Salary: £18,000 per annum

Overview

The Company An Industry Leading and rapidly developing company, who have an expanding team of driven and determined professionals. HQ in High Wycombe, this is a great opportunity to join an exciting business, at a great time. The Role Working as part of the Customer Services team, managing all aspects of customer care and service. You will provide excellent support and care to a loyal customer base, working in a vibrant and dedicated contact centre support team. As you learn the industry and company product, you will be presented with a number of personal and professional development opportunities to further your career. Key Responsibilities This is a Customer Focused Role, with the aim to provide a first-class service to a loyal customer base. You will be responsible for… Working inbound and outbound calls Responding to customer enquiries Handling and resolving customer complaints Providing product and service information to Customers Maintaining the bespoke admin system Processing customer applications Identifying issues that need to be escalated Completing call backs where necessary Working towards set targets Managing customer accounts and communications across all channels (Telephone, Email, Live Chat) Answer questions about the product details and the company Assist customers with any technical issues experienced Meet Quality Assurance Requirements and other key performance targets About You You will need to be a driven and determined individual, with a passion for providing great service, communicating with people and building relationships. An Excellent verbal and written communicator Highly organised with great attention to detail A friendly and warm personality, able to build quick rapport Can work to deadlines and set targets Able to multi task and manage multiple workloads Clear and concise A background in customer services, call based, retail or hospitality A strong work ethic and self-starter Exposure to handling tricky scenarios and challenging circumstances Able to adapt and overcome, driven to finding solutions The Package Starting Salary: £18,000 p/a Monthly Bonus: £300 p/m (Department and Target Dependant) Fast Track Career Pathway Programme (within 18 months) Company pension scheme 28 Days Paid Holiday (increasing with length of service) Health Insurance Plan Modern and Vibrant working environment Long Service Reward Scheme Company Social Club

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