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Mission 4 Recruitment Ltd
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Hatfield, Hertfordshire
Customer Support Advisor
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Job Type: Full-time |
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Salary: £19,000 per annum |
Overview
This company is the UK’s largest manufacturer of bridal jewellery . They have been creating fine collections of handmade engagement rings, wedding rings, eternity rings and partnership jewellery since 1967. Today over 1,000 pieces of fine jewellery pass through their workshop every week. Each piece undergoes over 20 stages of development, with even the simplest rings passing through 12 pairs of hands in the 5 days it takes to make. Their success lies in their fervent attention to detail and unrelenting passion for exceptional quality, design and service. They are looking for an outstanding customer service advisor to join their close knit team of six people. You will be working with their retail customers processing orders, repairs and enquiries within this busy and vibrant sales support department. You will only be dealing with business customers. This is a lovely modern office close to the main line station. Key Responsibilities Work as part of the customer service team Customer liaison, processing enquiries, orders and communicate about their orders, including any delays or changes in delivery Maintain thorough and accurate customer service records Liaising face to face with internal departments General office administration External Sales Team support Contacting existing customer base for sales support and promotional offers Skills Required Some office experience or telephone based customer service Outstanding verbal and written communication skills, and able to liaise effectively at all levels Excellent organisational skills, with the ability to prioritise own workload Computer literate, very good understanding Microsoft and Adobe operating systems Can handle complaints in a calm manner Good numeracy skills Personal Skills Possess a professional and super-friendly manner Ability to handle a high volume of telephone calls, calm and efficiently Exceptional attention to detail Never accepts average performance Passionate team player with a great sense of humour Benefits Starting salary of £19k. Plenty of potential for increases dependant on performance and attitude 22 days holiday plus bank holidays Hours - 8.30am - 5pm Pension Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.