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Sopra Steria Limited
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Salford, Greater Manchester
Customer Support
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Customer Support NHS Shared Business Services Are you a Natural problem solver who can take to new tasks quickly and efficiently? Are you looking for a role where you can use your transferrable customer service skills and focus on delivering a first class support service? If you are an established customer service advisor or account manager looking for a new challenge then this is an excellent time to join us as we establish our newest team in our centre of excellence Compensation: £18,000pa Benefits: 25days A/L, 4-5% matched Pension, Life Assurance 3% flex fund to spend on benefits like gym membership, company shares, or even to buy additional annual leave Location: Salford Hours: Full time - 37.5hrs pw (M-F/9-5.30pm) The Company Established in 2005, we are now the UK's leading provider of business services to the NHS, which include Finance & Accounting, Procurement and Employment Services. Employing over 1,750 people with a unique mix of NHS and commercial expertise, and with over 140 healthcare providers and arm's length bodies - and every single commissioning organisation in the country - trusting us to manage at least one of their corporate functions. By working together we ensure that business services are aligned to the Health Secretary’s vision for a future, technology-enabled NHS, we can save more time and money than ever before - hours and pounds that are far better spent on patient care. The Position We are looking for a number of customer service professionals who are passionate about achieving results through telephone support and who can offer an exemplary customer experience in a process driven environment . As part of our Transactional Procurement Team you will provide front line service delivery of procurement related activities within Purchase to Pay, specifically managing the process from customer requirement to Purchase Order placement and all related activities to enable accurate invoice payment. Key responsibilities You will be operating within a key function to manage the Oracle system to successful creation of Purchase Orders by liaising with a wide range of internal and external stakeholders -thus supporting the smooth management of the Purchase to pay process. You will support customers in understanding system notifications they have received, guiding them through the process to ensure end users can complete their activities to support the prompt payment of NHS suppliers. Conduct each call with professionalism, handling barriers or concerns in an effective way to preserve NHS SBS reputation, asking questions to understand the customers requirements and going the 'extra mile’ to delight the customer Handle calls in a timely, appropriate and professional manner Report on successes and outcomes of outbound and inbound activity to demonstrate the effectiveness of your efforts and help with work prioritisation. Essential skills Proven experience as a telesales/customer service representative with a track record of successfully meeting quality and service targets Excellent communication and interpersonal skills, and cool tempered with the ability to soothe even the most difficult customers frustrations Confidence to use your knowledge, judgement, and technical skills independently to clear any barriers the customer is facing A proven ability in IT systems with MS Office skills Knowledge and experience of P2P / eProcurement systems (ideally Oracle) would be beneficial but not necessary as we have excellent training on offer A high level of organisational skills, effective time-management and a proactive approach to delivery Even more reasons to apply Apply for a NHS Blue light card - take advantage of the huge number of online and high street discounts available Office situated close to Salford Quays - Great transport links to and from Manchester Free onsite park parking available Community friendly - Really goes all out to raise money for a number of local and national charities Your mental health is important to us, we have trained mental health first aiders onsite to help you when you need it most Working towards "Great Place to Work" status - We are dedicated to making NHS SBS a great place to work Find out more Visit the NHS SBS website and the NHS SBS LinkedIn company page.