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Phillips & Cohen Associates Limited
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Salford, Greater Manchester
Customer Service Advisor - Call Centre
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Job Type: Full-time |
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Salary: £21,500 per annum |
Overview
Customer Service Advisor - Call Centre Location : Manchester, M5 3EF Salary : £21,500 - £25,500 per annum non-contractual bonus Contract : Full time, Permanent Start Date: Mid-March This is an exciting opportunity to join the world’s market leader in the highly specialised area of probate debt recovery in a customer and client advisory capacity. We call this role 'Estate Care Specialist’ and we are looking for up to 10 people to join us in our call centre, full training will be given. Our compassionate and compliant approach is award-winning, and there’s a reason for that. As probate partners of financial institutions, we understand that only we can make the business a success. This is why we like to make sure that our customers are looked after every step of the way. The Company is committed to giving the highest standards of customer service and we achieve this through the on-going development of our colleagues. This is reflected in various awards we have received including Investors in People, Treating Customers Fairly, ICM DCA of the year and the Customer Service Excellence award. To succeed you’ll need excellent communication skills, a compassionate and mature approach and be able to work well under pressure and as part of a team. You’ll take pride in what you do and really care about providing an exceptional customer experience. In return, we will provide a fantastic working environment, together with the training and development you need to develop, progress and make the most of your skills. We will recognise and reward all your efforts and hard work appropriately too. Key responsibilities: Liaising with customers and clients Maintenance of accurate account information Achievement of internal call quality expectations Achievement of clear key performance indicators To operate compliantly within clearly defined guidelines Essential skills: A compassionate and mature approach Excellent communication - call centre / telephony experience preferred Ability to make confident decisions Ability to establish good working relationships To work well under pressure and work with a wide variety of people A consistent professional approach to all tasks Computer literate What's in it for you? Luxurious office environment in a superb location 31 days holidays per year including 8 bank holidays Reserved secure car parking spaces available Comprehensive benefits and discounts package Healthcare Scheme Company pension plan Life Assurance Cycle2work scheme Subject to qualifying period. Working Pattern - 37.5 hours per week based on a shift rota Monday - Thursday (Alternating 8am-4pm and 12pm-8pm) Friday (Alternating 8am-3.30pm and 10am-5.30pm) Saturday (9am-1pm - working one in four Saturdays) We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our 'Privacy Notice & Cifas Fair Processing Notice for Candidates’ which is available at our website. If you feel you have the necessary skills and experience to be successful in the following role click on "APPLY" today, forwarding an up to date copy of your CV for consideration in the first instance. No agencies please.