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Brewster Partners Recruitment Group
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Chesterfield, Derbyshire
Customer Service Executive
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Job Type: Full-time |
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Salary: £17,000 per annum |
Overview
THE COMPANY: Brewster Partners are delighted to be working with an employer of choice in Chesterfield for a Customer Service Executive. My client is looking for someone who can look after their existing clients providing a second to none service and taking ownership of any queries - no new business sales is involved. THE JOB: The primary focus of this role is to deliver exceptional customer service at all times within the existing managed support customer base. The Customer Service Executive will be required to work closely with the Account Management Team and the New Business Development Executives. The role will require excellent organisation, communication, and relationship building skills. Key Responsibilities: To work with the Account Management team to look after a number of existing clients; attending regular account review meetings, building relationships and identifying sales opportunities to build pipeline. To produce regular reports for clients to provide information regarding infrastructure age and performance as well as ticket reports. To work with the Service Desk to ensure that incidents are dealt with efficiently and customer expectations are managed correctly. To produce contractual paperwork and liaise with clients in advance of renewal dates to ensure client retention. To assist with conducting new client onboardings for users, clearly setting expectations from the start. To support the New Business Development Executives in nurturing new clients for the first six months, facilitating a smooth handover to the Account Management team. Constantly review and suggest improvements in our customer service approach to ensure excellence in customer management and communication. Liaise with 3rd party vendors and internal procurement department to ensure quick turnaround on quote requests. To provide administration support to the Account Management team as needs require. Hours of work Monday to Friday 9am - 5.30pm (occasionally overtime may be required to fulfil client requirements). THE PERSON Excellent communication skills essential Ability to manage a diverse workload and work calmly under pressure An organised and methodical approach to tasks Customer service remaining the driver at all times Exceptional team working skills THE BENEFITS: Free parking Team bonus Pension scheme 25 days holiday Brewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, Lincolnshire, Nottinghamshire and the Midlands. If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you. Please visit our website at www.brewsterpartners.co.uk for more information.