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arvato UK
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Chesterfield, Derbyshire
Customer Service Advisor
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Job Type: Full-time |
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Salary: £18,660 per annum |
Overview
Customer Service Advisor - Chesterfield Full time (12 month fixed term contact) Salary up to £18,660 Arvato design, deliver and differentiate customer service on behalf of some of the world’s most respected brands. Arvato CRM Solutions has approximately 45,000 people at more than 100 customer service centres in 27 countries speaking 35 languages. It is a part of Arvato, the world’s third largest business process outsourcing (BPO) provider that provides customer services, supply chain solutions, financial services, and IT solutions, and has total revenues of €3.8 billion (FY2016). Arvato is a division of Bertelsmann. Arvato working in Partnership with Chesterfield Borough Council. An exciting opportunity has arisen for a talented Customer Service Advisor based at our busy contact centre in Venture House, Dunston, Chesterfield (the position also requires face to face customer service duties from time to time.) The successful candidate will work as part of a team who are the first point of contact for Chesterfield Borough Council - dealing with a variety of calls for the public regarding council services including; Council Tax, Benefits, Environmental Services, Business Rate, Rents and repairs. This is a fantastic opportunity to learn and develop a broad knowledge of skills and gain experience within a busy public sector environment. We’re a great team, and we live by our values of being Proud, Passionate and Pioneering. Responsibilities · To provide advice and information on the full range of Council services, resulting in an effective first point of contact for service users. · To assess, resolve and process individual enquiries, notifications and complaints about Council services. · To take payments from customers and ensure they are correctly processed, accounted for and banked in accordance with the Financial Regulations of the Council. · To assist in the completion of application forms, enquiry forms, and direct debit mandates, standing order forms etc. · To perform associated administrative duties - faxing, e-mails, copying, printing, filing, updating computer systems, etc. The Person · A fantastic communicator, with a strong background in customer service - passionate about delivering excellent customer service. · Basic IT skill · A team worker · Strong prioritising skills We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.