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Hays Specialist Recruitment Limited
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Chesterfield, Derbyshire
Training Coordinator / Customer Service
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Job Type: Full-time |
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Overview
Training Coordinator / Customer Service - £18,000 Your new company You will be working for a successful organisation within the Chesterfield area. Your new role You will be working in a busy, expanding office alongside the sales and operations team. Dealing directly with training suppliers to source training dates for courses requested by customers and co-ordinate, confirm and administrate training bookings. Key elements of the role will include: Responsibility for sourcing training dates from approved suppliers. Work with the Sourcing Manager, sales team and approved suppliers to coordinate courses that are not delivered directly by the businesses. Coordination, booking and administration of a wide variety of training requests for customers. To work closely with Account Managers and Business Development Managers to ensure contractual terms are met for customers. Complete administration tasks to support customer accounts including customer satisfaction surveys and reports. Build and maintain strong customer relationships through KIT (keep in touch) and quality calls. Communicate with internal and external operations teams to acquire availability for requested training courses and communicate this clearly and effectively to the customer or internal sales team. Input training requests onto a dedicated booking system. Work with accuracy to update training figures and prepare quotes. Organise and where required attend site visits with the Account Manager, Business Development Manager or Sourcing Manager. Work with the Sourcing Manager to ensure that training suppliers are delivering a good service to customers including logging and feeding back any issues encountered and escalating as appropriate. Developing knowledge of a wide range of training courses and training requirements What you'll need to succeed In order to succeed within this role you must have previous customer service experience. You must have the ability to build long lasting relationships alongside being able to be proactive with your approach to given tasks. Strong administration stills are also crucial for this position. What you'll get in return In return you will be offered a competitive salary alongside excellent working conditions. Progression within the organisation is also highly encouraged. Hours of work will be 8:30am - 5pm with the option of 8am - 4:30pm on a rota basis. You will be given 20 holidays plus bank holidays. Full training will be offered throughout. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk