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TSYS Managed Services
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Coventry, West Midlands
Customer Service Advisor - Fraud
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
We are currently looking for a Customer Service Advisor - Fraud to join our busy and exciting team based in Coventry. You will join us on a full time, permanent basis and in return, we are offering a competitive starting salary at £18,200 per annum increasing to £19,300 after 6 months service, plus excellent benefits. TSYS Managed Services EMEA are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. We make it possible for millions of people to use our payments solutions including credit, debit, prepaid and merchant services. Benefits of joining us as our Customer Service Advisor - Fraud: Working for TSYS Managed Services not only offers great roles but also a fantastic working environment and a number of development opportunities. You will also benefit from; - Monthly and quarterly awards - Internal social activates and incentives - 29 days holiday, including bank holidays (With the option to buy/sell an additional 5 days) - Peoples Pension scheme - Limited free on-site parking - On-site canteen - MediCash Plan (On completion of 4 month service) - Cycle to work Scheme (On completion of 6 month service) - Free tea and coffee Do you have experience in dealing with Customers? Feel passionate about helping people and providing a positive service while building your career and developing your knowledge? We are currently recruiting for Fraud Analysts to join our existing Fraud working 40hs a week between 8am-8pm Mon-Sun. Your primary role is to be responsible for liaising with customer base regarding transactions on their account/s that have been deemed potentially fraudulent or the customer feels is fraudulent while providing an excellent, polite, respectful and empathetic approach. Key duties of our Customer Service Advisor - Fraud: - Taking inbound/ outbound calls to assist customers with a number of different queries - Operating various prevention schemes to identify cases of attempted fraud - Contacting customers to establish authenticity of transactions. - Investigating potential fraudulent claims - Keeping up to date with policy changes through the use of internal systems and training. - Raising and potential problems with management and the appropriate teams. - Complaint handling What we are looking for in our ideal Customer Service Advisor - Fraud: - Minimum of 1 year previous experience within a customer focused role either in a contact center or face to face environment - Excellent listening skills - Polite and clear verbal communication skills - Good IT and Computer skills - An enthusiastic work ethic - Display empathy and understanding when speaking and listening to customers - The ability to work as part of a team If you are passionate about putting customers first, are motivational, inspirational, and results driven with a passion to succeed then click APPLY now to become our next Customer Service Advisor - Fraud. All successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process. TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.