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Ascendant Recruitment
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Milton Keynes, Buckinghamshire
Customer Care Administrator
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Customer Care Administrator Permanent £20,000 plus benefits Milton Keynes We have an opportunity for an experienced Customer Care professional to join a busy team. It is essential that you have a real passion for offering a fantastic customer experience. Excellent written communication skills are essential as the role of Customer Care Administrator requires well written emails that thoroughly address the needs of the customer, but still engage in a personal approach. As part of the recruitment process you will be asked to complete a written test. Key responsibilities of the Customer Care Administrator will include but are not limited to: Respond to customer queries in a timely manner via email and telephone To take ownership of and resolve any issue raised by the customer Ensure that the relevant administration is completed on a daily basis Carry out any additional tasks required by your line Manager Providing help and advice to customers on products Handle complaints and difficult situations in a calm manner Enter customer comments on the system ensuring accurate records Issue compensation if required or a refund Identify areas that could be improved Our Customer Care Administrator needs to have: Excellent communication skills - verbal and written Excellent use of grammar; can construct meaningful text Possess a genuine passion for delivering world class service Ability to multi task across two work streams, call handling and administration support Friendly and tactful manner Strong team player Able to work under pressure Able to make decisions Customer Care Administrator role advertised: 07 February 2020 If you feel you have what it takes to be our Customer Care Administrator, please apply today because we'd love to hear from you WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.