Team Leader - KYC - Telephony -Glasgow - Contract - KPMG -

KPMG ,
Glasgow, City of Glasgow
More Details

Overview

Overview KPMG Managed Services brings together the firm’s subject matter expertise, proprietary technology and tools and deep operations capability to provide an innovative and cost effective solution for clients seeking to outsource either a one-off remediation or an ongoing BAU process. We operate across multiple industries, geographies and processes and have particular experience in complaint handling, claims processing and client due diligence Role Purpose To lead a team to deliver a strong client/customer experience on relevant engagements, in an efficient and effective manner with a right first time approach. The role will involve working with other teams within the engagement and the Operations Support team so the ability to build and maintain internal networks will be key to the success of the role. Skills Communication Relationship management Organisation Problem solving Process improvement Competent level on Microsoft Office tools i.e. excel, word, power-point Experience of workflow tools and share-point Essential Experience Experience in a operational environment, wwoking at Team Leader level Proven ability to deliver results in a high performance environment Awareness of the FCA, CCA, Data Protection Act and other relevant legislation, procedures and processes Core Competencies Planning & Organising Decision Making Customer Focussed Driving Results Accountability Developing others Creative thinking Interpersonal skills

People also viewed