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Woven
,
Swindon, Wiltshire
Customer Service Advisor
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Job Type: Full-time |
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Salary: £17,500 per annum |
Overview
Friendly close-knit team environment Free on-site parking Free tea, coffee & fresh fruit Working in a fun environment with plenty of opportunity for progression Do you want to work for Woven’s brand new and exciting Client? Do you want to work for a world leading media and entertainment business that manages some of the most respected brands in major European Markets? Are you passionate about providing exceptional customer service? Do you possess a passion for the entertainment industry and want to share that knowledge with our customers to ensure they have the best experience possible? Would you like to work somewhere that offers genuine career progression and advancement opportunities, where people are rewarded for their achievements and hard work? If you answered YES , then we would love to hear from you The Role Job Title: Customer Service Advisor Job Type: Permanent Location: Swindon Annual Salary: £17,500 Hours: Full Time - Shifts between 8am-9pm, Mon- Sun (including working 1 weekend in 2) You will be working as a customer service advisor for our brilliant new client a market leading entertainment business , so this really is an exciting time to get on board In this role you will be the first point of contact for our customers via, chat, email, Facebook messenger and telephone - ensuring our client’s customers have the best experience possible You will be dealing with questions, queries and sales, as well as upselling premium options and the latest deals the client has to offer Our solution will deliver a truly omni-channel experience for customers and colleagues alike. Complementing voice calls with email and into chat, social and private messaging - all supported by our innovative tPoint technology solution. We are going to make every moment magic for our client’s customers - and for our colleagues that service them About You We are looking for someone who loves great customer service as much as they love the entertainment industry and who wants to make the customers’ experience as incredible as it possibly can be Keeping an eye on what’s new in the entertainment world and being social media savvy is key. You will need to be passionate about delivering exceptional levels of service and the ability to go above and beyond for our customers. You will need exceptional problem-solving skills to ensure we fix our customers problems at first contact with minimal escalation You will be a confident individual, with the drive and enthusiasm to ensure daily targets and SLA’s are met You will need excellent communication skills, both written and verbal. This role is fast paced where no 2 days will be the same so the ability to think on your feet and problem solve are an absolute must Key Attributes Strong communication skills Excellent customer service skills The ability to problem solve and multitask effectively Digital Savvy Benefits Free Tea, Coffee & Fruit Eyecare Scheme Company Pension Beautiful Open Plan Spacious Offices in Swindon Close-knit team environment 23 days holiday rising to 25 days after 5 years' service 3 x Pension ER 5 x Pension EE 4 x Life Insurance 5% Performance Profit Share Closing Date: 25th March 2020 To Apply: If you’re interested in applying, please send your CV to careers(at)wearewoven.com We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or any reasonable adjustment that requires accommodation, please contact us