Technical Author

Nominet Ltd ,
Oxford, Oxfordshire
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Overview

WHAT DRIVES US Maybe you know us, maybe you don't. Even though you probably use our services every day. So we'd like to share more about what we do at Nominet, and why we do it, so that you can help us to build the right team. We're proudly at the heart of the UK's critical internet infrastructure. Leading the charge in cyber security, as we explore and pioneer new tech. We do this to enable connectivity, inclusivity and security for our world - and create a vibrant digital future. That's what drives us - and the kind of people we want to work with. PERKS Competitive salary depending on experience, plus excellent benefits including a 10% bonus, 28 days holidays, Healthcare, Pension Scheme, Life Assurance, Wellbeing allowance, Flex benefits and onsite fitness classes and studio. MAIN JOB PURPOSE Do you want to play a pivotal role in bringing our technical content to life making sure our internal teams feel supported and our customers can take full advantage of our products? Do you enjoy a varied role where you will be instrumental in working with new technical solutions for client requests? Then this role will suit you As the Technical Author, you will articulate the technical & functional components of our registry business in a way that resonates with both internal teams, and external clients who use our tools to run their businesses through the production of user guides and instructions This will include the creation of user guides, documentation, online help tools, that are incorporated into software and operating guides in order to ensure they are produced and delivered in an engaging, concise and value driven manner. JOB SUMMARY · Working directly with the business to develop and maintain Nominet’s Registry Solutions documentation, with accountability for its accuracy · Owning the delivery of documentation that will help both internal and external stakeholders understand and market our products · Remaining up to date with documentation tools and best practices, and making recommendations to the business as required · Working with stakeholders to understand gaps in documentation and suggesting solutions to meet outstanding documentation needs · Assisting the Commercial Team by documenting details of competitor products wherever possible, maintaining an up to date snapshot of the competitive landscape · Working with the technical teams to take client needs/requests and document solutions. · Building relationships and influence other teams/key stakeholders and working collaborative manner to deliver business requirements KEY REQUIREMENTS · Ability to produce documentation that is well-structured and well-written · Ab ility to effectively communicate with technical and non-technical stakeholders (Internal & External) · High Level understanding of database programming including SQL and large RDBMS · Any knowledge of the following are highly desirable: o XML and XSL o OpenAPI · Ability to problem solve, identify future-proof solutions and then support the delivery of solutions to meet client and business requirements · Ability to build effective relationships and influence internal & external stakeholders · Ability to create and drive work on your own and as part of a team This job was originally posted as www.cwjobs.co.uk/job/89579497

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