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Solutions 2 Recruitment
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Burgess Hill, West Sussex
Customer Service Executive
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Job Type: Full-time |
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Salary: £21,000 per annum |
Overview
To join small busy team supporting a wide range of customers covering all reactive customer enquiries Ensuring that customer needs are met, including but not limited to preparing quotations, updating pricelists, providing product information, updating systems and website settings sending requested reports and providing innovative service solutions where appropriate Providing aftersales care including but not limited to obtaining PODs, providing updates on orders, liaising with our courier for in-transit queries, booking in of returns and raising credits Delivering excellent customer experience with every interaction Answering incoming calls and dealing with the enquiry or directing to the appropriate department Providing feedback to Customer Excellence Manager on any process improvements Competent level of excel and systems processing Key Skills Ability to multitask and prioritise appropriately Ability to take responsibility for own workload, whilst working as a team and offering support to colleagues during busy periods Experience interacting with customers from a variety of Industries Ability to interact at all levels over the phone and in email Problem solving skills Good level of proficiency with Microsoft Ability to learn new skills fast, using IT systems Ability to understand the processes applied throughout the company Car owner driver Salary £21k to £26K plus bonus scheme Hours 8am to 5pm - 1 hour lunch 20 days holiday plus statutory days excellent benefits package