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The Sales Recruitment Network
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Milton Keynes, Buckinghamshire
Service Engineer
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Salary: £24,000 per annum |
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Overview
One of our clients in MK is looking for a Service Engineer in MK and surrounding areas, regional. Some of duties include: Attend Customer premises and repair and service equipment to highest standards. Attending customer premises and provides structured training to minimise product misuse. Provide customers with Training documentation where appropriate. Provide and meet “Expected Time of Arrival” quotes. To be flexible and adaptable to the Service Administrators / Service Manager / Customers requests to incorporate urgent requests for work. Liaise with Service Manager (or Service Administrator in his /her absence) regarding calls that require additional intervention prior to successful conclusion. Call the office before leaving any site without affecting a complete repair. Carry out any other reasonable requests and activities associated with ensuring we exceed the expectations of our customers and the successful running of the department and the company Docket/paperwork Complete a docket and send to the office after each call signed by the customer, provide customer paperwork in a timely manner to the office weekly Expenses must be in to the office on time and receipts separated and recorded accuratley Security Maintain all security requirements of the company and the customer, to safeguard you, the customer and the company. Car Stock Perform monthly stock check Order stock efficiently and in good time to ensure response times are not affected by poor stock management Car maintenance Maintain your car in a legal and roadworthy condition at all times. Ensure any repairs required are booked in to the correct garage in a timely manner and a loan car arranged. Information flow Provide any relevant information from the customer, back to the office person responsible for the Customer or service manager reference repair to the customer’s machines. Information that may lead to any sales opportunities or leads must be passed to the sales team (preferably by e mail, containing customer and contact number type of product). Any customer complaints passed back to the service manager Tools Secure and look after all equipment provided by the company,I pad, mobile phone, tool kit, etc. This job was originally posted as www.totaljobs.com/job/89758460