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Utility People
,
London, Greater London
B2B Account Coordinator (energy / utilities)
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Job Type: Full-time |
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Overview
Are you an energetic account executive / customer services professional with excellent communication and analytical skills ? If so, we are looking for an Account Coordinator, to join a growing independent Energy Supplier to be part of the direct sales team working closely with both sales and account management assisting with managing B2B portfolio accounts, dealing with queries and general admin duties. As the Account Coordinator, you’ll be directly involved in ensuring a positive customer experience , so if you thrive in delivering great customer service, and experience in the energy industry, Apply for the Account Coordinator role now Key responsibilities: Ensure all tenders received are processed accurately into the CRM system; Carry out thorough risk assessment in line with policy on all tenders; Troubleshooting any system error messages to ensure pricing is ready on due date; Effectively manage the administration of Account managers and their associated accounts; Enter contracts accurately into the system to ensure post sale communications run smoothly; Be a first point of contact for queries from B2B clients Pricing tenders and making commercial decisions in the absence of the Account Manager; Support Operations team by responding to emails or taking phone calls during busy periods; Skills and experience required: Previous experience in a Customer Service or Admin focused position within the energy industry Excellent verbal and written communication skills; Excellent attention to detail; Numerate with good analytical skills; A fast learner and enthusiastic about learning new subjects and acquiring new skills; Able to prioritise and manage your own workload with minimal supervision Computer literate with good knowledge of MS Office;