Sr Professional Services Manager B2B

Amazon ,
London, Greater London
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Job Description

Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an on-going effort to fulfil its stated ambition of being earth's most customer-centric company. Since 2015, Amazon.com (US) has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and most innovative Business-to-Business (B2B) marketplace in the world, and we are recruiting a handful of the best of the best to make this vision a reality in the UK. With the launch of Amazon Business UK in April 2017, the team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.co.uk through an Amazon Business Account. Amazon Business represents an incredible opportunity to address a vast new market segment and customer base and is an area of high interest for Amazon. We are focused on building solutions that enables business customers to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. Our customers include individual professionals, small businesses to large institutions (and everything in between). Our business customers have different needs than the traditional Amazon retail customers, and we are reinventing everything from how we display our selection to how we price our products and deliver in order to provide the right customer experience. Position Summary The Senior Professional Services Manager will help organizations transform how they view and manage spend and best utilize Amazon Business for purchasing needs. The Senior Professional Services Manager will work directly with the sales team advising customers on transforming purchasing processes, engaging with executives, purchasing leadership and finance leadership to include Amazon Business as a key part of purchasing strategies, tools, and processes. He/She is an expert in Amazon Business solutions and will structure programs that incorporate Amazon Business solutions into existing purchasing processes and/or develop new processes to improve efficiencies and reduce costs. He/She will work closely with customers to guide implementations and ensure that our solutions are successfully adopted. The ideal candidate will have experience developing relationships across functional areas such as Purchasing, Finance, and IT, project management experience managing complex B2B implementations and will have a proven track record of meeting and exceeding program goals and revenue targets. Roles and Responsibilities The Senior Professional Services Manager is the focal point for multiple, concurrent implementation projects that vary in size and scope. He/She is accountable for the following aspects of each project: Analyze current purchasing processes for customers and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions Define requirements and scope program for utilizing AB solutions Oversee program execution including personnel assignment, project scheduling, and timely delivery Provide timely, clear and concise and complete communications to customer and Amazon Business Leadership Assess program risks, anticipate challenges, and provide escalation management when necessary Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption Meet or exceed targets for customer and/or feature spend adoption Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams

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