Customer Care Manager B2B Catering, Food & Beverage equipment

Electroluxprofessional ,
London, Greater London
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Job Description

Eat, sleep and breathe customer care. Being part of the Electrolux Professional team means one day is never the same as the next. What drives us every day is our mission to make our customers' work-life easier, more profitable - and truly sustainable. Becoming the OnE trusted partner, managing their complete operations. Understanding their daily journey - and making it a winning one - whether they run a hotel, restaurant, laundry or cafe. Acting in a truly sustainable way means going beyond just products; connecting users with intelligence, humans with technology and innovative thinkers with relevant business models. And providing the most inclusive service offering with expertise, state-of-the-art interfaces and the best people network. Together with you, we will grow and create sustainable experiences for people and the world around us, in food, beverage and laundry. Electrolux Professional - we are The OnE. The Commercial Organization is responsible for management of sales channels and service networks. Within the Sales Region in the Commercial Organization, the Regional Customer Care will be responsible, for both Food Service and Laundry products, to co-ordinate, push and follow-up Service activities in the assigned Sales Region. Responsibilities: Responsible for the regional Customer Care strategy and to assure the problem solving in the region (technical and managerial); Coordinate the Service project/process in the region; Responsible for the management and development of the Customer Care team; Guarantee an efficient structuring of service network in coherence with the market potential and coverage level; Participate in the definition of service policies and standards and implement them in the region; Responsible for ensuring compliance with the legal requirements; Responsible for the spare parts budget implementation and warranty cost control and analysis; Responsibility on sales and cost targets in the Region (i.e. assuring the right cost structure and service level) for Service and Spares; Follow the weak signal procedure; Assures the correct use of Tech. Documentation and of IT After Market tools; Customer satisfaction (following the Sector plan/policy/strategy); To implement and achieve the Customer Care KPI targets; Profile sought: Degree in Engineering or equivalent working experience; At least 5-7 years of working experience in aftermarket; Strong technical background; Experience in managing and developing service network; Proven leadership capabilities: particularly a strong ability to influence and convince others; Able to establish credibility by demonstrating knowledge and enthusiasm; Able to contribute in a team environment, but must be independent in areas of own responsibility; Strong self-motivational skills; Excellent communication skills; Business understanding and process knowledge; Willing to travel; Responsible to develop spare part sales, accessories and consumable in a profitable structure. Deadline: 12/04/2020 Apply for this Job

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