Customer Service Administrator

Quest Employment ,
Minworth, Birmingham, West Midlands
More Details
Job Type: Full-time
Salary: £8.21 per hour

Overview

Responsibilities: Review rounds with a view to ensuring they operate cost effectively…Daily Review Assist Debrief Process and ensure TRACE is updated (In house I.T Platform). Maintain record(s) of any Sameday movements booked or requested via the TVS RICO DA system (In house I.T Platform). To ensure all customer service level agreements and any reporting requirements are adhered to. Analyse driver debrief report and identify/address and performance related issues. Liaise with internal and external transport suppliers to ensure returns are collected Maintain TVS RICO key management process from receipt to driver and return to office. Manage TVS RICO Scan plaque ordering and ensure these are issued and monitored Identify any driver training needs and report to the Network manager for action. Ensure driver procedures are adhered to and monitor/manage daily compliance. Effective communication with drivers regarding changes to rounds, procedures and any day to day issues. Recording content of driver briefing (one to one) and e-mail notification/information handover to Network Manager where appropriate. To cover the workload of colleagues within the department during periods of absence or peak workloads. To undertake any other duties as required by management that will improve quality of service within the company in accordance with grade and nature of the post. Continual review of all working practice/processes to improve efficiency in operating methodology Support any customer implementations when the requirement should arise. To be receptive to training and development opportunities that may be necessary for successful completion of designated tasks or specific projects Skill set requirements: Good phone manner Good geographical knowledge Computer Skills Excel and Word Flexible Confident and Problem Solver Ability to work as part of a team Desire to improve quality Pay: £8.21 Hours: 06:00 - 15:00

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