TSC Lead Technician

In these extraordinary times of the coronavirus outbreak telent is continuing to Recruit. We provide services to customers which are integral to providing mission critical systems and infrastructure across the UK and Ireland and we need to continue to deliver those services. To help limit the amount of face to face contact during the recruitment process, we will now do more online assessments and use Skype/Conf Calls for interviews wherever possible . Typical Deliverables Able to diagnose, repair and configure complex technical equipment supporting the business. Develop and maintain professional working relationships with internal/external customers and third party suppliers. Ensuring issues are managed and/or escalated appropriately. Be the point of contact for technical enquiries; where appropriate escalate to Line Manager. Lead technical investigations to identify and rectify problems with equipment performance. Be aware of technical developments, modern techniques and test equipment. Able to scope and provide costings for potential work into the TSC and see through to mobilisation Attend internal and external meetings and respond to actions as required. Through continuous improvement, identify opportunities to improve service, processes or systems. Lead problem management; apply root cause analysis and implement corrective actions to avoid repeat incidents. Manage the sourcing, ordering and evaluation of components or spares to support repairs and projects. Progress and implement equipment modifications as required. Ability to construct specialised test rigs. Able to supervise a team to ensure good working practices, efficiencies in productivity and H&S standards are met Responsible for the prioritisation and allocation of work through the department. Data integrity; ensure accurate records and details are maintained within the department. Financial controls; to operate within agreed budgetary targets. Occasional travel to telent and customer sites Key Objectives Customer Service To understand and exceed customer expectations. To provide technical support. Key Performance Indicators Responsible for the provision of performance data. Strive to perform within parameters. Training; identify opportunities for self-development. Contribute to staff training, share experiences and ideas with fellow colleagues and superiors. Promote best practices always. Quality Assurance; promote a philosophy of continuous improvement; ensure that the department is operated in accordance with Quality and Administrative Procedures. SHE; to promote a positive Health, Safety and Environmental culture. Ensuring all work is carried out using safe working practices, regulations are observed, near misses are reported, waste management is processed and controlled accordingly, and high standards of housekeeping are always maintained. Security; help maintain a secure working environment in line with the requirements of the telent Security Policy to protect individuals, information and telent's assets. Skills Experience : Minimum 3 years' experience in a technical role Experience in a supervisory role Skills/Qualifications : Industry recognised qualification in electronics or similar - or - be able to demonstrate equivalent knowledge Good IT literacy; ability to use Microsoft Outlook, Excel and Word Essential: Working knowledge covering a wide range of mobile radio equipment/systems. Proven ability at fault finding and repair to component level. Competent in the use of a wide range of test equipment. Able to build trusting and collaborative relationships with colleagues. The incumbent of this role will be required to provide personal details to comply with and maintain security clearance. Full UK driving licence Desirable: Understands and contributes zealously to the Network Services strategy Builds trusting relationships at all levels by consistently delivering on promises, being sensitive to the needs and feelings of others and presenting a balanced view Demonstrates passion and enthusiasm to succeed Find ways around difficult problems by not giving up Maintains performance through stressful changes Listens to and acts upon employee, colleague and partners concerns Excellent benefits: As a contractor working with telent you can expect to receive: PAYE or Limited Company contractor options Weekly Pay A designated team to help you with your queries So why choose telent for your next opportunity? To build, run and maintain a successful network, you need a connected approach - a team you can trust from strategy to support, and everything in between. At telent, this is what we do As part of our team, you could be working with some of the biggest names in the Traffic, Rail, Public Safety, Defence and Service Provider sectors including London Underground, Network Rail, Transport for London, RNLI, MOD and Virgin Media. You'll help us ensure the most important messages get through - however tough the conditions. Here are just some of the ways we're different: You'll go further with us. We understand the importance of career development and will give you all the support you need to realise your potential. You'll receive formal training, e-learning and mentoring from top professionals. And we offer opportunities to transfer to other sectors - or even different technology areas. You'll make a difference. You could be working outdoors, battling the elements, or in one of our many offices helping us develop the network infrastructures of tomorrow. You'll be treated as an individual. We're not a vast corporation, which means every individual counts. With us, you'll be valued and supported, involved and empowered from day one. We reserve the right to close this vacancy once we have received sufficient applications. Please note this vacancy is also being advertised externally and the closing date may be brought forward if a suitable candidate is found. telent is an equal opportunities employer and is committed to diversity and inclusion. This job was originally posted as www.totaljobs.com/job/89952562