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Energizer
,
High Wycombe, Buckinghamshire
Customer Account Analyst (9 month FTC)
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Contract Type: Contract |
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Overview
Position Summary Energizer are seeking a customer orientated Account Analyst to manage and maintain excellent client relationships. This exciting opportunity will allow you to be the first line of communication for Energizer and enable you to demonstrate our corporate vision of outstanding customer service to all through effective order management and building lasting relationships with customers, especially those under your responsibility. The position will be a 12 month contract, full and part time (4 days a week minimum) considered. Universal Accountabilities Support the Order Management process by acting as an escalation point for UK / Nordic sales team and customers. Work collaboratively with Shared Service Centre to provide the right level of service and focus for priority accounts. Processing of customer orders with a high level of accuracy ensuring product availability and managing order transportation. Understanding specific customer needs from packing requirements through to transportation and lead time management. Management of any customer returns. Ensuring accurate customer profiles are maintained on database. Proactive customer engagement. For example, managing expectations on product availability, delivery times and delays and dealing with issues related to sales over forecast. Respond to all customer queries and complaints within agreed response times. Use daily/weekly/monthly reports to drive decisions. Work collaboratively with Supply and Demand Planning teams to manage product availability issues Working with Accounts Receivable team to deal with queries effectively. Seeking to review and implement continuous improvement to day to day role ensuring best practice always maintained. Continuously strive to achieve personal development supporting business objectives. Specific Accountabilities Build an understanding of the North West Europe retailers and marketplace Required Skills and Experience Educated to a minimum of "A level" or equivalent to include English and Maths Highly developed IT skills and proficient with Microsoft Office tools Ability to work as part of a team as well as on own initiative Passionate about customer service highly organized and able to manage deadlines effectively and efficiently High levels of attention to detail Flexible and responsive working style Good communicator with an excellent telephone manner Tenacity, common sense Initiative Preferred Skills and Experience Graduate level or equivalent, desirable Experience and knowledge of the SAP system Experience of working within a similar business environment - FMCG Previous experience in a similar Customer Service role An Offer to Grow On Energizer offers a competitive compensation package which includes medical and retirement savings coverage, paid holidays. Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.