Product Features
Blog
Contact Us
Sign In
Edwards & Mcmaster Ltd
,
London, Greater London
Helpdesk/Support Analyst
|
|
Salary: £30000 - £35000 per annum + Benefits |
|---|
Overview
Helpdesk / Support Analyst Helpdesk / Support Analyst required to provide first line and second line support for a thriving global law firm within London to be part of a team within a professional services company. This role suits anyone with a keen interest in IT Support, looking to develop new skills and progress in their career within IT Working as a Helpdesk / Support Analyst your key responsibilities should include: Operation of a help desk facility for users throughout the law firm by providing desktop support Resolving IT Support issues, aiming to resolve as many calls as possible as the first point of contact Supporting users remotely and face to face To escalate calls internally and with third parties Responding to "How do I" queries Your technical knowledge should cover as many of the following as possible: Windows 7 / Windows 10 Office 2010 / Office 2016 Laserform Bighand Workshare Active Directory - User Admin Autonomy Worksite/Filesite Windows Server 2003/2008 Citrix If this sounds like a role you'd be interested in, please send over your latest CV and get in touch to hear more Helpdesk / Support Analyst This job was originally posted as www.totaljobs.com/job/89732757