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Manpower
,
Peterborough, Cambridgeshire
Technical Customer Support - Immediate Start - £10ph Temp-Perm
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Salary: £10 - £12 per hour |
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Overview
Exciting new Start Up based in Peterborough, are looking to hire a driven and passionate individual for a Technical Customer Support role. Customer Service is the number one priority for this organisation, creating huge value for their clients knowing their IT problems are in hand. If you have experience working in a Technical Help Desk role, and would thrive in an entrepreneurial and ambitious start up - this position is for you. Responsibilities and Duties First point of contact for customers seeking technical assistance Remote troubleshooting through diagnostic techniques Determine the best solution, walk the end user through the problem-solving process Follow-up and update the end users on status and information Provide 2nd line support to resolve EUC, network, security and platform incidents and fulfilment Escalate unresolved issues to the 3rd level technical support teams and track progress and resolution For more information and the opportunity to join this impressive Start Up during a huge time of growth, please apply below. This job was originally posted as www.totaljobs.com/job/89693819