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Clark James recruitment
,
Marchwood, Hampshire
Customer Services Assistant / Sample Reception
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Job Type: Full-time |
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Salary: £17,000 per annum |
Overview
We are looking for a new member to join their customer services team based in our Marchwood Laboratory. The successful applicant will need to assist in all the activities of this busy department, these include: Logging in samples via the Laboratory Information Management System (LIMS) Ensuring that the samples are booked in for the correct tests by checking paperwork and customer correspondence Producing worksheets for the tests required in different sections of the laboratory Arranging collections and deliveries Liaising with customers by e-mail and phone concerning tests required, progress with analysis, test queries etc Processing of test data, scanning results and filing We are looking to recruit a well-organized, self-motivated and efficient person to provide an excellent customer service. You must be proficient with Microsoft Office and Excel and have the ability to work quickly and accurately in fast moving environment. Excellent interpersonal skills and telephone manner are essential. Full support and training will be provided. Scientific knowledge would be an advantage but not essential. The position is 35 hours Monday-Friday within the 08:00-17:00 core hours. Part time applicants may be considered. Holidays will be 23 days per annum plus bank holidays. After completion of a 3 month probation period the employee will be eligible to join the company pension scheme.