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Mark James Search Limited
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Fleet, Hampshire
Customer Service Specialist - Arrears
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
Our client, based in Fleet, is currently hiring for a Customer Service Specialist - Arrears to manage customer accounts through early identification of financial distress by pro-active customer contact. Responsibilities Contact all customers where potential hardship/vulnerability is identified and where the direct debit fails for payment collection. Contact customers in arrears by telephone and/or in writing; through relevant questioning establish the customer circumstances and reason for the payment shortfall and endeavour to reach a sustainable solution for payment and wherever possible avoid enforcement action. Implement forbearance measures at the earliest opportunity. Through case management, build and maintain the customer relationship for all customers in arrears building a financial profile whilst gathering information from the customer in order to negotiate a sustainable payment plan. Act with integrity, due skill, care and diligence in all dealings with customers and 3rd parties Adhere to procedures to implement best practice; challenging when necessary in line with Arrears Consultant mandate, escalate where appropriate. Requirements Previous experience of working within a mortgage collections environment. Previous experience of working successfully within a busy team, whilst interacting with colleagues with a view to providing excellent customer service Driven to provide excellent customer outcomes. Teamwork & Ability to work on own initiative Excellent Interpersonal/Communication skills & telephone manner. This is a full time, permanent position working Monday-Friday, 9:00am - 17:00pm Our client offers an excellent remuneration package and excellent career progression prospects. Please apply online to be considered.