Deputy Manager

Caviar Chips ,
Kenilworth, Warwickshire
More Details
Salary: £21,000 per annum £2000 bonus

Overview

The Famous Virgins & Castle Deputy Manager - Job Description & Person Spec Offering more than just a great career opportunity, there’s a salary of up to £21,000 per annum, great discounts and benefits as well as the chance to earn £2000 in bonus. The Role & The Right Person Reporting to the Manager, our Deputy Managers play a pivotal part in the success of the business. It’s all about creating a collaborative, high performing team and delivering the best service to our guests, whilst ensuring the pub is profitable, pleasant and safe. You’ll be passionate about food and drink, not just what we proudly serve in the pub, but across the industry and knowledgeable about upcoming trends. More than a job, this is a vocational career and the right person will be passionate about the role, ambitious and have a curiosity and willingness to learn. You’ll have the ability to accept direction and responsibility ensuring a smooth operation is delivered for our guests and team. Our values are your values - you’re aligned to them, live them, and use them to guide your day to day decisions and inspire your team. You share our vision for the pub, the brand and the direction of the business. You will demonstrate and advocate Caviar & Chips’ four key values at all times: Client-led Better together Positivity Creativity Brimming with energy and ideas, you’ll add touches of your personality to the pub and create new ways to delight and excite your customers. Leading from the front, our managers will set a great example to the rest of the team and have a strong presence both front and back of house. You will be commercial in approach and have excellent communication skills. We’re an innovative business so you’ll also champion change and be creative in ways to drive the business forward. Responsibilities Team: It takes a great team to deliver a memorable experience. As a deputy manager, you will; Demonstrate a strong hands on work ethic Demonstrate your leadership through effective communication, engaging and motivating your team through pre-shift briefs Support the Manager in the recruitment, on boarding, induction and training of any new team members Inspire, develop and lead your team members, to support in ensuring great retention. Drive individual high performance through regular one to ones and coaching, ensuring they understand their goals as well as confronting poor performance and creating improvement Show passion for the brand and ensure your team are equally as knowledgeable and confident around delivering the values Support the Manager in the delivery of regular team meetings and training sessions Guest Looking after our team, will enable us to deliver a brilliant memorable service to each and every one of our guests. You will; Have excellent Food & Beverage knowledge and understand changing demands Have an eye for detail and thrive in a guest facing environment Be the host on management shifts Deliver and support in delivery of consistent experience for all our guests Ensure all health and safety measures are met to the highest standard daily Proactive in identifying and quickly actioning safety issues Demonstrate a clear passion for achieving high guest measures. Ensure any queries or complaints are solved swiftly with guests feeling fully satisfied Know your regulars, and build rapport with new guests Actively involved in the community, and spot opportunities for the pub to support the local community There are no normal working hours, managers work hours as necessary to fulfil their duties and ensure their guests come first. Hours of work will include daytimes, evenings, weekends and public holidays. Ensure the premises is operational for all permitted hours Maintain internal and external standards to ensure a great customer journey Turn compliance into compliments Bookings and event management - taking accurate information and managing the bookings to maximise sales, liaising with large groups, taking pre-orders and confirming all bookings Business Fastidious operator, deputise for busy services and holidays where guests are always satisfied, and processes are always followed Oversee daily business operations and follow daily admin processes Support the Manager in effectively managing all controllable costs including daily and weekly management of rota’s and labour Seek to understand revenue opportunities through analysing sales figures and effective forecasting with the Manager Complete regular liquor stocks and action plan for improvement to contribute in achieving required GP Support the Manager to manage the business to deliver agreed KPIs and maximise profit Keep up to date with licensing legislation, lease with authorities and overall responsibility for the premises Operate within the Premises License Conditions Personal License Holder (non-essential) Solutions Focused This job was originally posted as www.caterer.com/job/89764524

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