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Shawbrook Bank
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Redhill, Surrey
Collections & Recoveries Officer
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Job Type: Full-time |
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Overview
The Role Shawbrook is a specialist UK lending and savings bank founded in 2011 to serve the needs of SMEs and individuals in the UK with a range of lending and savings products. We differentiate ourselves by concentrating on markets where our specialist knowledge and personalised approach to underwriting offer us a competitive advantage. This supports attractive stable returns and sustainable growth and benefits businesses and consumers in parts of the market which continue to be poorly served by traditional high street banks. Fundamental to our success is a relationship focus which puts the interests of our customers and business partners at the heart of everything we do, built on a culture which stresses the use of our experience and judgement to make decisions that balance risk, return and customer need. We are looking for a collections & recoveries officer to join our team based in Redhill. The role is part of the collections, recoveries and restructuring team and will be primarily focused on the asset finance area within the business finance division. You will be responsible for supporting the collections manager, proactively manage cases of arrears offering solutions to mitigate losses while delivering a fair outcome to our customers’. Ensure that actions are taken to mitigate against losses from bad debt whilst complying with the regulatory requirements the bank operates within. Responsibilities Responsible for identifying customers’ needs in relation to forbearance, establishing their ability to repay and report and escalate any customer considered vulnerable. Prioritse caseloads based on assessment of risk. Monitor arrears and escalate any cases in respect of potential provisions to the Collections Manager in a prompt and effective manner. Operate within a set of delegated authorities as defined by the business. To proactively review collections and recoveries cases and feedback findings in relation to front end lending decisions and trends relating to brokers, making recommendations where appropriate. Review electronic daily diary and take appropriate action. Select appropriate standard correspondence to Hirers regarding arrears through to notice of default and termination when necessary in accordance with the provisions of the consumer credit act, where applicable. Communicate and escalate potential issues/risks to the collection’s manager and/or the head of collections and recoveries, business finance in a prompt and effective manner Liaise with internal and external contacts. Carry out credit searches on customers using approved third parties where appropriate. To provide recommendations for improvements to processes, systems, procedures and controls. Ensure that the customer is always treated fairly. Provide administrative support such as managing a generic mail box, adding asset valuations and other ad-hoc duties. The Person Experience Demonstrated experience in dealing with collections/litigation accounts in a banking environment. Knowledge of the asset finance industry is preferred. Understanding and awareness of data protection act and legislative requirements. Able to work on own initiative and to contribute to the wider collections & recoveries team’s objectives. Ability to develop productive relationship with internal and external contacts. Computer literate (good knowledge of MS Office suite - Excel, Word, Power-Point) Knowledge of Microsoft Office applications and able to build reports and carry out spreadsheet analysis Knowledge of treating customers fairly Knowledge of compliance procedures within Financial Services Banding This role is an SB5 within Shawbrook’s internal banding structure