Credit & Collections Representative - 6 Month FTC

Thermo Fisher Scientific ,
Paisley, Renfrewshire
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Job Description

The role is responsible for the collection of debt on allocated portfolio of customers and the calculation, approval and maintenance of credit limits for new and/or existing customer accounts. You will perform regular order hold reviews and decision making regarding order release and general credit control account administration. Experience in finance is not essential but desirable- experience gained in a customer services environment would be extremely beneficial. The role is fixed term for 6 months. What will you do: * Be responsible for the collection of debt on an allocated portfolio of customers. * Take responsibility for the calculation, approval and maintenance of credit limits for new and/or existing customer accounts. * Proactively contact customers, primarily by telephone, in regards to payments to ensure invoice processing and timely payments have been scheduled; plan and prioritise customer calls regularly to maximise collections. * Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, query reporting and most recent customer contact details. * Work with local Sales, Customer Services and Team Leader to solve problem accounts and determine when accounts should be placed on hold. * Various ad hoc responsibilities/tasks may be assigned from time to time by Team Leader. Who are we looking for: * This position interacts with various levels of internal and external customers, and therefore requires good communication skills and judgement, tact and diplomacy. * A high level of proactivity to contact customers to chase overdue debt is expected. * Accuracy is required in performing all functions of this position. * Educated to higher / standard grade level. * Previous experience ideally operating in a busy accounts or customer service function would be advantageous. * Excellent computer skills and knowledge of the Microsoft Office software (Outlook, Excel, PowerPoint, Word, etc. What we offer: * Free car parking * On site gym - subsidised * Quarterly bonus potential * Pension * Private medical insurance * A variety of flexible benefits About us: As the world leader in serving science, our work is more than something that fills our days. When you're part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Each one of our 70,000 extraordinary minds has a unique story to tell. It's not just a career, it's a chance to realise your best - professionally and personally. Join us and contribute to our mission-enabling our customers to make the world healthier, cleaner and safer. Apply today! Employment Type: Full time

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