Customer Service Technical Advisor (Nights)

Notemachine Uk Ltd ,
Crickhowell, Powys
More Details
Salary: From £20,000 to £23,691 per annum

Overview

Who we are: NoteMachine UK, working as part of the NoteMachine Group, are Europe’s largest independent ATM provider, delivering a range of fully managed, through the wall and self-fill Automatic Teller Machines to a wide range of retailers, financial institutions and independent businesses. We maintain an estate of over 10,000 cash machines delivering £12 billon of cash every year through over 20 million transactions every month. If those numbers weren’t impressive enough we also placed 195th in the Sunday Times BDO Profit Track and are the highest ranked Welsh-based company in the list The Role: In this role you will provide customer service to ATM users and owners, alarm monitoring, technical troubleshooting and fault resolution for the whole of the ATM estate. This role will include monitoring our ATM estate throughout the night to proactively respond to alarm activations, as well as any fraudulent activities on our ATM. You will also look for any technical ATM or telecom issues and any scheduled maintenance that may be required. You will also take inbound customer calls and perform analysis on the availability of the ATM estate using our bespoke in-house software. The Right Candidate: The successful applicant will need to have a confident personality and like solving problems, with the ability to keep calm in difficult situations e.g. when handling alarm activations. They should be comfortable communicating at all levels within the company, have strong interpersonal skills, be very self-motivated and have a logical approach to problem solving with the ability to get things done. Good IT skills including Microsoft Word and Excel would also be an advantage. Full on the job training will be given to the successful applicant. In this role you will be responsible for but not limited to: Maintaining impeccable customer service as the first point of contact for NoteMachine customers, striving for all contact with customers to result in a satisfied customer; Active monitoring of in-house alarm systems; Controlling the NoteMachine Alarm Receiving Centre (ARC) night ‘out of hours’ function; Handling ATM alarm activations and tasks relating to the ARC in a timely and efficient manner; Liaising with relevant security/police authorities. Basic router configuration; Maintenance of telecommunication networks, identifying issues, reporting, rectifying and providing timely updates to the business. Taking calls from engineers and other departments to support resolution of technical issues. Daily spreadsheet work. Ensure the effective operation of the out-of-hours technical customer services helpdesk; ATM Availability – Analyse and amend ATM downtime data using our bespoke internal system to enable the business to report on how available the customers ATMs were in any given month. What We Offer in Return: In return for your hard work and professionalism NoteMachine can offer you: Full training in your job role and development opportunities; A competitive salary with a rise after probation; 28 days paid holidays per year; Free on-site parking; An exciting benefits package including reduced foreign exchange rates through our subsidiary company ‘eurochange’; Financial protection schemes including group life assurance and accident insurance; Access to an employee discount platform giving you money off at over 400 retailers nationwide. How to Apply: If this sounds like the job for you, and you are excited by the prospect of a rewarding role within a fast paced industry, learning new skills and contributing to a growing and ambitious company, click Apply now to be taken to our careers portal. Applying takes minutes and all you need is contact information and an up to date CV to be considered. It could be the best decision you have made This job was originally posted as www.totaljobs.com/job/89782659

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