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Brampton Training & Consultancy Ltd
,
London, Greater London
Applications Support Officer
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Salary: £19.22 per hour |
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Overview
Job Purpose - The Applications Support Officer will assist with the maintenance, development and upgrade of the department’s business systems ensuring they meet business requirements, operational needs and contribute to the efficient running of services. The post holder will be responsible for providing high quality day-to-day support and advice to users of the department’s main systems namely Liquidlogic’s LAS and to identify and resolve requests that cannot be resolved by the service desk. Skills and Abilities and Experience - Ability to assimilate detailed knowledge; understanding and application of social care database, LAS, requirements and legislation ensuring the integrity and quality of the data. Ability to write SQL scripts to interrogate the data Ability to create and update effective documentation on processes and procedures and provide training and other support to ensure effective handover. Ability to motivate self and others and to work independently whilst meeting project deadlines. Ability to organise own work systematically and accurately, delivering work to tight timescales. Ability to represent the department at internal meetings and software user groups. Ability to develop test plans and undertake user testing in accordance with the installation of new software releases or to meet new business needs. Excellent presentation and communication skills with the ability to explain complex issues to system users with varying IT skills over the phone and in writing. Liquidlogic LCS and/or LAS experience essential and must have worked within an application team providing: 1st /2nd helpdesk support Answering, Logging, Fixing or Escalating calls as and when necessary System Administration – Account set up / Password Resets / Testing / Rollbacks Training Material Creation / Forms & Process Design / Custom Workflows & Process Maps Data View Security / System Recovery & Performance Office Visits / One 2 One Sessions / Remote working Please note this is a contracted position of 3-6 months with the possibility of extension depending on budgets and performance. Please note as an agency we can only offer an Umbrella PAYE rate for this post and confirmation of Eligibility to work in the UK will be required before submission This job was originally posted as www.totaljobs.com/job/89787699