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Marsden Building Society
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Clitheroe, Lancashire
Customer Representative
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Job Type: Full-time |
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Salary: £16,020 per annum |
Overview
The Marsden have three part time Customer Representative vacancies across our Clitheroe, Barrowford and Poulton Branches. The full time salary starts at £16,020 rising with service to £18,696 The hours available across our branches are: Clitheroe Weds, Thurs, Friday 8.45 to 4.45 Saturdays mornings at time and a half on Rota Poulton Mon and Tuesday 8.45 to 4.45 Saturdays mornings at time and a half on Rota Barrowford Monday to Friday 9.30 to 2.30 Saturdays mornings at time and a half on Rota Why the Marsden? Our customers tell us that we are friendly, trusted and reliable. We pride ourselves on a highly personal service, contactable staff and the ability to make a difference to all our members. Being part of a valued team you will share this special customer journey with them. As a customer representative delivering the Marsden personal service, helping people feel at home in our branches and getting to know them is essential. You won’t just be dealing with transactions and answering queries to their satisfaction, but finding out how else we can help and if there is anything else we can do. You will also be promoting a range of savings, home insurance and mortgage products. What are we looking for? An ability to provide excellent customer service is essential, alongside a passion to do more and enjoy both the challenges and rewards that come from these interactions. We will offer full training so experience in finance or banking is not required. We are looking for our next team members to have a good standard of general education (GCSE Grade C), experience of customer service, good communication skills, ability to deal with queries, problem solve and have a willingness to work some Saturday mornings. You could come from a range of backgrounds like retail, sales, call centre or cashier as we have a fantastic training program to support you with the coaching and learning to develop your career at the Marsden. What are you waiting for? If you enjoy giving great customer service then when not come and join our team. We can offer great benefits: - Starting salary of £16,020 FTE to £17,040 FTE per annum - Additional remuneration linked to organisational performance for 2020 this is 9% - Hours available on a Saturday morning at an increased rate - 23 days holiday which increase on length of service plus bank holidays - Contributory pension scheme of 10% - Simply health level 2 cash plan - Employee assistance programme - Lifeworks staff perks and discounts programme What you need to do? Click apply today to submit your CV with a covering letter outlining why you are suitable, and which branch you are interested in - we would love to hear from you Please note CV’s without a covering letter will not be considered As we receive a number of applications it is not possible to contact everybody so if you do not hear from the Society within 2 weeks of the closing date then your application has likely been unsuccessful.