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Hands Free Computing Ltd
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Cuckfield, West Sussex
Technical Support Assistant
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Job Type: Full-time |
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Salary: £19,000 per annum |
Overview
Hands Free Computing is a growing, dynamic SME based just outside Haywards Heath. We provide specialist software and training to people with disabilities to improve their working life. We are seeking a confident communicator who wants to develop a career within a Technical Support Department that offers 1st, 2nd & 3rd line support to people using assistive software in the workplace such as Dragon NaturallySpeaking. Previous experience of resolving PC and software issues & CompTIA A or similar IT related qualification would be very advantageous for this role. A solid grounding in Microsoft Office and Apple products would be also beneficial. Key Responsibilities: · Install, set up and configure software and hardware as appropriate · Provide technical support for all software, hardware, telephones and server issues as appropriate, including liaison with third parties. · To provide a market leading standard of products and services to clients. · To build effective and collaborative relationships with internal and external clients. · Provide customers with information that is accurate and presented in a uncomplicated easy to read format · To maintain an up to date understanding of relevant products and their benefits. · Maintain client support records. Salary: £19,000.00 to £23,000.00 /year