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CACI Network Services
,
Milton Keynes, Buckinghamshire
Customer Service Manager Telecoms / Railway Industry
Overview
CACINetwork Services is a rapidly expanding specialist IT and Networks consultancyoffering a wide variety of opportunities to work within challenging andexciting environments with our major clients in Global Media, Banking,Government, Telecoms & Utilities. CACIare seeking an experienced and highly motivated Voice Engineer to work on anumber of projects in London & the Home Counties. JobPurpose: To provideand enhance the customer relationship & interface, related to the qualityof company services, faults and incidents directly affecting customers. Skillsand experience needed for the Customer Service Manager: Essential · Knowledge oftelecommunications industry best practice operational and business supportsystems · Demonstrableexperience of: o Telecoms customer andservice management of IP-based and legacy technology asset environments o Delivering high levelsof customer service and satisfaction in changing and competitive telecomsenvironments o Incident & ProblemManagement processes & reporting · Excellentcommunication skills, both written and verbal · The ability toinfluence and persuade when working under pressure (e.g. demonstrableexperience of directing the recovery of customer services). · Highly organised withexcellent prioritisation skills. · Outstandingfacilitator, skilled at directing complex situations towards a positiveconclusion. · Excellent at buildingrelationships and mobilising virtual teams to collaborate in the interests ofachieving a common goal. Desirable · Educated to degreelevel or equivalent · Knowledgeof/experience in the railway industry telecommunications technologies /standards Asthe Customer Service Manager, you will have a pivotal role in the company andbe the go-to expert for any customer service issues. You will also work withsome high-profile customers and projects to help transform their business. Training CACINetwork Services develops individuals through a portfolio of training anddevelopment options such as certified training courses, workshops, technicalconferences, boot camps, on-line training and much more. You will have theopportunity to work on some of the most advanced networking hardware in theindustry as well as development of your abilities and talents to become one ofthe best in the field. Rewardsand Benefits Inreturn you will be awarded with a competitive salary, excellent benefits andthe opportunity to develop your career and skills within a growing company. This job was originally posted as www.cwjobs.co.uk/job/89907839