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BROMFORD GROUP
,
Bristol, Bristol
Service Planner
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Salary: Circa £26,000 per annum + up to 10% PRP |
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Overview
We are recruiting for a Planner to play a vital role in the facilities management hard services team based from our Chipping Sodbury offices on a permanent contract. The successful candidate will work in the conjunction with team leaders in the planning and co-ordination of cyclical servicing, maintenance and repairs of our housing stock. The role is fundamental to ensuring we meet our regulatory requirements. Key aspects of the role include: Call handling and providing the single point of contact for our customers Booking appointments and scheduling jobs against available resources Gathering customer insight information to assist with providing an excellent customer service Liaising with wider teams to ensure all requirements are effectively managed Ensuring administrative compliance with policies and procedures. Requirements of the successful candidate include: Experience in a customer focused environment Experience of working with an electronic scheduling system Excellent customer service skills Data interrogation The ability to effectively communicate technical issues to a range of audiences. Closing date for applications is Sunday 15th March. We’re on a really exciting journey at Bromford; we have made Glassdoor’s top 50 best places to work in the UK for a third year in a row, and we have launched a new strategy for 2019-2023; committing to build 14,000 new homes, rolling out our innovative coaching approach to even more customers, and delivering our company-wide transformation programme. In support and recognition of our colleagues who will help us deliver this strategy, we offer a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. Click here to see the full list. Follow us on Glassdoor , Twitter and LinkedIn to learn more about Bromford and what it’s like to work here. We'd also like to invite you to watch our Customer Annual Review 2019 video here . Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the UK Government website . We do not require recruitment agency support at this time - all speculative CVs will be treated as a direct application.