IT Technical Support Analyst

Hays Specialist Recruitment Limited ,
Southend-on-Sea, Essex
More Details
Job Type: Full-time
Salary: £22,021 per annum

Overview

IT Technical Support Analyst / Southend-on-Sea / Essex / £22,021 Your new company Southend Borough Council is a unitary authority based in the heart of the town centre offering traditional seaside living that makes it a great place to live and work. This diverse and busy town has great public parks and leisure activities, competitive house pricing and excellent travel links. The Council are looking to appoint an enthusiastic and dedicated Technical Support Analyst to join the service desk team as a 1st line support with moderate 2nd line duties. Your new role As part of the service desk team you will be the first point of contact playing a vital role in ensuring ICT support exceeds the customer's expectation. Your new role will find you performing and completing all aspects of service, from telephone triage to floor walking. Providing hardware and software technical support to end users, you will be responding to, documenting and resolving service tickets in line with agreed SLAs. Within this role you will perform root cause analysis and identify opportunities to improve the effectiveness and efficiency of the service provided by the service desk. Share information and assist team members, monitor the Council's computer systems and networks whist performing user administration duties What you'll need to succeed Your technical experience of supporting Windows Operating Systems, Active Directory and Exchange, TCP/IP, DNS and DHCP will all contribute to your success in this role. Your excellent written and verbal communication skills coupled with the ability to translate technical jargon into easy to understand terms are highly desirable as well as your ability to provide remote support. A customer centric attitude, and a passion for improvement will serve you well within this role. What you'll get in return Offering a salary starting from £22,021. When joining Southend Borough Council, you can enjoy a range of benefits including: flexible working, salary sacrifice scheme and excellent training and development opportunities. 23 days annual leave plus an excellent pension scheme. A full list of benefits can be viewed on the Southend Council-Hays website What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Felicia Dix on . If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. The Council is an equal opportunities employer. They welcome applications, regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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