Customer Service Advisor

Vantage Recruitment ,
Castle Donington, Leicestershire
More Details
Job Type: Full-time
Salary: £19,000 per annum

Overview

Sales Administrator / Customer Services Assistant £19-20k, Monday to Friday, Castle Donington based We are looking for an experienced Sales Administrator / Customer Service Assistant to work for a friendly well established client in Castle Donington. So as the Sales Administrator / Customer Services Assistant what will you be doing ? You will be providing day to day support to your customers by providing quotations for new products, updating them on lead times, prices and sales order tracking, chasing up deliveries and organising engineers. You will be the first point of contact for your customers and will be expected to provide a personalised service to them at all times, offering product advice and specifications (full training will be given) to ensure that the customer is ordering the right products for their needs. You will be handling incoming calls along with emails and on occasion monitoring the web chat facility. Managing the orders from quotation through to delivery and ensuring the customer is kept up to date at all times So as the Sales Administrator / Customer Services Assistant what do you need to have ? An understanding of great customer service in order to give the customer the best experience possible from enquiry through to point of order and then delivery. You must be professional, courteous and presentable at all times and be able to work within a faced paced business. Excellent communication skills both over the phone and via email. Ability to multi task and and have great attention to detail. Experience in working within a proactive customer services environment or sales administration role would be desirable Good level of MS Office including excel. Hours of work are 9-5pm Monday to Friday If you would like to be considered for this role, please apply now as we are looking to interview wuickly Vantage Recruitment are acting as an employment agency for the purposes of this vacancy

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