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300 North Limited
,
Thetford, Norfolk
Helpdesk Scheduler
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Salary: £23k - 25k per year |
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Overview
Helpdesk Scheduler Cambridgeshire - Thetford area £23,000 - £25,000 Paid holidays and Pension Due to a new contract win, my client are recruiting for several Helpdesk administrators to work on a new helpdesk being created in the Thetford area. The roles are permanent posts and will be fill time hours; 9am - 5pm Monday to Friday. It will be working for a large FM provider who complete planned preventative and reactive maintenance to their client's portfolio of buildings. You will take the calls from the clients for any maintenance issues on site and allocate engineers or subcontractors to the job to get it fixed within SLA timeframes. The main duties and responsibilities are: Field incoming calls from customers Work with engineers to allocate roles Strong customer service skills to keep clients up top date with work and development Raise work orders for PPM and reactive works Administration -Raising PO's Run reports collecting asset management data Qualifications and Experience required The ideal candidate will have previous experience working in a Facilities helpdesk and will understand the nature of an engineering maintenance service. Skills needed include: Strong I.T skills Good communication skills and telephone manner Passionate about building relationships with customers, suppliers and colleagues Confident attitude Good organisational skills Please apply to Joe Firth at 300 North